Frequently Asked Questions

Q: What if a live stream I paid for is cancelled?

A: Any cancelled events will result in a refund, or the payment will be applied to a future event.

Q: What is included with my pass purchase?

A: Your purchase will provide access to the live and on-demand streaming of the event(s) until it expires.

Q: If I'm not available to watch live, can I watch it later?

YES. With your stream or package purchases, you have access to the live event and all archived events that are included in your purchase option.

Q: Refunds and Exchanges

A: CCAA is provided on an "as is" basis. We will not have any liability to you for the quality, cancellation, or abandonment of any event or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform or device. All pay-per-view sales are final: there are no refunds for any reason. If you've purchased the wrong event, we will exchange it for another event of the same value.

Q: Who do I contact if there are any problems with my streaming?

A: With any technology and internet, occasional issues with the signal may arise. If still experiencing issues, please direct all questions to help@ao2.live.